At Elie Scapades, we strive to provide quality products and ensure customer satisfaction. Please read our refund and returns policy carefully before making a purchase.
1. Eligibility for Returns
- Returns are only accepted if the item is damaged upon delivery or if there is a wrong item received.
- The product must be in unused condition and returned in its original packaging.
- Requests for returns must be made within 6 days of receiving the item, with proof such as photos or videos.
2. Refund Policy
- Refunds are only applicable if a replacement is not available for a damaged or incorrect item.
- Once the return request is approved, refunds will be processed via the original payment method (cash on delivery).
- Refunds may take 7 days to process.
3. Return Process
- Contact our support team at [email protected] with details of the issue.
- Once approved, we will provide instructions on returning the item.
- The customer is responsible for ensuring the item is properly packed for return.
4. Contact Us
If you have any questions regarding our refund and returns policy, feel free to reach out at [email protected].